Every WhatsApp chat in one inbox your team shares
Customers reply, ask and complain on WhatsApp. Bring every conversation from your linked numbers into one place where your whole team can read and respond, instead of passing one phone around the office.
- Inbox for every number
- 1
- Inbox for every number
- Access for colleagues
- Team
- Access for colleagues
- New chats appear instantly
- Live
- New chats appear instantly
Inbox · 3 unread
- Amina W.Is my loan approved yet?
- Peter K.Thanks, received!
- Grace N.Can I change my delivery date?
Hi Amina, yes it is. You should see it on M-Pesa within the hour.
✓ DeliveredWhat you get
Shared WhatsApp inbox features
- 01
All numbers, one view
Chats from every WhatsApp number you have linked show up together, so nothing sits unread on a forgotten phone.
- 02
Reply from any desk
Anyone on your team can open a conversation and answer from their own computer.
- 03
Full history
Open a chat and see the whole conversation, including the bulk messages that started it.
- 04
Pairs with bulk sends
Send an announcement to thousands, then handle the replies as they come in, in the same place.
Who it's for
What organisations use shared whatsapp inbox for
- Customer care desks
- Sales teams following up leads
- Branches sharing one public number
- Replies to bulk campaigns
Questions
Shared WhatsApp inbox: common questions
Which numbers show up in the inbox?+
Every WhatsApp number linked to your organisation's account.
Can more than one person reply?+
Yes. Invite colleagues to your organisation and they can work from the same inbox.
Is the inbox included in WhatsApp plans?+
Yes. Every WhatsApp plan includes all platform features, the shared inbox among them.
Your next message could be out in five minutes
Create an account, add your contacts and send. Or tell us what you need and we will help you set it up.